Policy Service Representative

In business for over 90 years, Atlantic Coast Life Insurance Company is a rapidly growing insurer of life, accident, health and Medicare supplement insurance as well as underwriting annuities and other financial products. We are currently seeking a Representative to work in our Policy Service Group. 

The main responsibilities of this position include answering inbound calls from our agents, policy holders, providers and other clients in assisting them with a myriad of questions concerning Atlantic Coast Life products and services. Also completing various tasks tracked in a workflow system. Candidates with a strong, consistent work history and 1 - 2 years of experience in a customer service call center (inbound or outbound) preferred. We are willing to train if you are dedicated, a good listener, dependable, eager to learn and ready for a lasting commitment with our company. This is a full-time, non-exempt position located in Charleston, SC.

Essential Duties & Responsibilities

  • Communicates clearly and professionally with the customer by telephone and/or written correspondence.
  • Participates in and maintains a quality service culture within the Customer Service Team.
  • Searches Company records to obtain information requested by customer.
  • Estimates loan or cash value of policy for policyholders.
  • Interprets policy provisions to determine methods of effecting desired changes such as change of beneficiary, change in method of payment or other types of changes.
  • Help agents with commissions or technical questions.
  • Other duties and responsibilities as assigned.

Experience, Education & Skills

  • High School Diploma
  • 1-2 years customer service background (preferably in a call center environment.)
  • Life Insurance, Financial Products, Preneed and Medicare Supplement VERY helpful but willing to train
  • Some insurance background or financial product background preferred

Benefits

Atlantic Coast Life Insurance Company's Home Office in Charleston, South Carolina is full of energetic, fun, engaged and dedicated employees. Come and be a part of our growing team and enjoy free massages once a month, monthly staff meeting luncheons, available gym membership, energizing work environment, wellness programs, quarterly bonus opportunities, competitive salary, generous benefit package, 401(K) matching program, tuition reimbursement and friendly co-workers. If you are looking for a chance to work hard, have fun, and make a significant contribution to our dynamic company, submit your resume today! We are an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. A background check is required. 

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