What payment methods are accepted for premium payments?

Frequently Asked Questions

Here you’ll find the answers to our most frequently asked questions.

General FAQ's

Accumulation Protector Plus^SMAnnuity

Credit Suisse Group AG, Credit Suisse International, and their affiliates have not created, published or approved this document and accept no responsibility or liability for its contents or use.

Guaranteed Income Annuity

Final Expense

Personal Choice MYGA

Summit Bonus Fixed Index Annuity

Hospital Advantage

SENTINEL SECURITY LIFE INSURANCE COMPANY IS A MEMBER OF THE A-CAP FAMILY

Frequently Asked Questions

General FAQ's

How can I see my account information?

Where do I get policy forms?

How do I update my personal information?

When are premium notices sent?

Accumulation Protector PlusSMAnnuity

What makes the Accumulation Protector PlusSM (APP) Annuity unique?

What is the CS Momentum Index?

What is CS ESG Macro 5 Index?

How does the Accumulation Protector PlusSM (APP) Annuity protect my principal?

How can my principal grow through the Accumulation Protector PlusSM (APP) Annuity?

Are penalty-free withdrawals available?

What are the benefits of the Rate Enhancement Rider?

When is the earliest I can start receiving annuity payments?

What death benefit would be paid to my beneficiary?

What Settlement Options are available with the Accumulation Protector PlusSM Annuity

What if I need money due to severe illness?

When can I reallocate my account value?

What are my options after the 10-year surrender period ends?

How does the bonus become fully vested?

How do I know if the Accumulation Protector PlusSM Annuity is the right product for my needs?

Credit Suisse Group AG, Credit Suisse International, and their affiliates have not created, published or approved this document and accept no responsibility or liability for its contents or use.

Guaranteed Income Annuity

Can I add additional money to the GIA Annuity

What is the Interest Rate on the GIA Annuity?

What is the SOFR?

Can I make withdrawals without penalty?

What happens if I need to withdraw more than the penalty free amount?

What happens to my annuity at the end of my surrender period?

Would I be able to take money without penalty during the surrender period if I have significant changes to my health?

What riders are available with the GIA Annuity?

What are the issue ages for the GIA?

Do I receive a Premium Bonus with the GIA Annuity?

When would a death claim be paid to my beneficiary(ies)?

What is paid to my beneficiaries and what options do they have at the time of death?

How old do I have to be to elect to start the guaranteed income payments?

Am I able to get more than my guaranteed income payments in a time of need?

What happens if my account value goes below the minimum premium of $2500, but I am receiving guaranteed income payouts?

Final Expense

What will happen if my premium payment is late?

How do I change the owner on my policy?

Can I take a loan against my policy?

How do I make payments on my policy loan?

What happens if I can’t make my premium payments?

What is final expense insurance?

What will my Beneficiaries need to do when I pass away?

Personal Choice MYGA

If I take out money will I have any penalties or fees?

How do I take my RMD (Required Minimum Distribution)?

How do I change my beneficiary?

Will taxes be withheld from my distribution?

How do my beneficiaries submit a claim?

What happens at the end of my 3, 5, 7, or 10 year contract?

When are statements sent?

How is interest calculated?

How can I get a quote or an illustration?

What is your current interest rate?

What tax forms do you send out?

Summit Bonus Fixed Index Annuity

What accounts should I allocate into?

Do I have any penalty free funds available for withdrawal?

How is my bonus vested?

What is the death benefit?

How does the income rider work?

What is the amount of income I can get?

When are statements sent?

What is the roll up rate?

What tax forms do you send out?

Hospital Advantage

Why did I get a bill from my doctor?

How do I submit claims?

What payment methods are accepted for premium payments?

Accumulation Protector Plus^SMAnnuity